The Dubai Electricity and Water Authority (DEWA) has achieved a groundbreaking milestone by earning the title of “Outstanding Global Digital Services,” surpassing international institutions in digital transformation. DEWA secured a 100% rating in the Global Standard for Digital Customer Experience certification for the second time.
Enhancing Dubai’s Global Position
This marks the first time an organization has been awarded the newly introduced global rating by the International Customer Experience Institute, in collaboration with the British Standards Institution (BSI). The evaluation covered DEWA’s digital channels and services, including its Customer Happiness Centers, highlighting its commitment to enhancing customer experience.
Exceptional Digital Transformation Standards
The assessment process included multiple aspects, such as:
- Policies governing digital transformation.
- Performance measurement frameworks.
- Development outcomes.
The evaluation team also conducted field visits to DEWA’s service centers, emphasizing the authority’s dedication to providing innovative, high-standard services.
Leadership Support Drives Success
HE Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA, credited the achievement to the visionary guidance of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister of the UAE, and Ruler of Dubai. Al Tayer highlighted:
“DEWA serves as a global example of digital maturity and excellence.”